Requesting a new Credential
Requesting a Credential can be done by any identity that can access the system. The Credential request option is available via the CONNECT > Requests > Credentials option.
Requesting a Credential
To Request a Credential:
- Click on the CONNECT tab
- In CONNECT, click the Requests tab
If a identity does not have a defined role in CONNECT, then the Requests tab will be the only tab that is visible.
- On the Requests page, select Credentials
- On the Credential Request page, click
- New: If requesting a new credential
- Requires uploading or taking of a new photo
- New Photo: If submitting an updated photo
- Requires uploading or taking of a new photo
- Replacement: If requests a replacement badge
- Can only be selected if the identity already has a credential
- Will require a justification for request to be selected.
- If New or New Photo is selected then a new photo will need to either be taken or uploaded.
- Finally, click Place Request
Requesting a Credential on Behalf of someone else
To request a credential on behalf of someone else, the process is identical to requesting for yourself expect for one step:
To Request a Credential:
- Click on the CONNECT tab
- In CONNECT, click the Requests tab
- On the Requests page, select Credentials
- On the Credential Request page, uncheck Myself and enter the identity you want to request a credential for.
- Next click either:
- New: If requesting a new credential
- Requires uploading or taking of a new photo
- New Photo: If submitting an updated photo
- Requires uploading or taking of a new photo
- Replacement: If requests a replacement badge
- Can only be selected if the identity already has a credential
- Will require a justification for request to be selected.
- If New or New Photo is selected then a new photo will need to either be taken or uploaded.
- Finally, click Place Request
Replacement reasons can be defined in the CONNECT > Configuration > Credential Request page