Self-registration Kiosk is a separate interface designed to operate on a mobile tablet in the lobby, allowing visitors to register and/or check themselves in without requiring assistance from a Visitor Management Officer.
Self-registration is highly configurable in terms of both the check-in process and the look and feel of the kiosk interface. Customers will typically use their own corporate logo, background image and colors for the kiosk.
Depending on configuration, the visitor will have various options available:
“I have a code”: Pre-registered visitors with a QR code (contained in the visitor registration email) are able to scan the QR code using the camera on the mobile device to locate their record and begin the check-in process.
“Find my visit”: Registered visitors that don’t have their QR code can search for their visit by manually entering their name.
“I need to register”: Un-registered (walk-in) visitors can register themselves for their visit.
The Self-registration Kiosk check-in process can be configured in a variety of different ways, however the basic check-in process is as follows:
Once a photo has been captured, the visitor is checked-in and a customizable message is displayed.
The visitor is shown as checked-in on the Reception tab of the application.
Visitor badges can be printed via a printer connected directly to the kiosk, or via remote printing to a badge printer tied into a separate workstation.
The Self-registration kiosk can be configured to allow a visitor to register themselves, acknowledge/sign specific policy documentation (such as NDA’s etc.) and take a photo prior to check-in. The visitor may be required to enter this information at the kiosk, but final check-in is still performed at the reception desk.
If Self-registration kiosk is not enabled, or configured correctly the user may not see the registration queue. Refer to the Self-Registration section of this guide for more details.
For more information regarding kiosk configuration and setup, please review the Self-Registration section of this guide.