Guest

Symmetry GUEST is a modern, web-based Visitor Management Solution from AMAG Technology. Symmetry GUEST is focused on improving the visitor experience, streamlining the journey through the reception area and reducing the cost of visitor services.

Some of the functionality provided by GUEST includes:

  • Visitor Pre-registration via the web-based User Interface (UI) and/or via calendar integration (Google/Outlook calendars supported).
  • Internal watchlist of identities not permitted entry to one or more Buildings.
  • Visitor Approval process for specific visitor types/locations.
  • Simple and Fast Check In and Check Out of Visitors.
  • Instant Status Display for all Visitors (In Building, Checked Out, Not Arrived).
  • Enforces security, Non-Disclosure Agreements (NDA’s) and other visitor policies.
  • Dynamic dashboards showing visitor traffic both Daily and Hourly.
  • Comprehensive Visitor Reporting with the ability to configure and save reports for easy access in future.
  • Comprehensive integration with Symmetry Access Control for provisioning visitor access, or temporary badge issuance for employees that have forgotten their access card.

Terms Used:

  • System Administrator: User responsible for the configuration, operation and maintenance of Symmetry GUEST with full access to all aspects of the GUEST tab in the system.
  • Reception User: Also referred to as a “Visitor Management Officer”, or a “Security Officer”, this is the user responsible for checking visitors in and out.
  • Host: A user (typically an employee, or possibly a tenant) with access to register visitors.
  • Visitor: A person who is attending a meeting/event, or has a specific reason to require temporary access to the customer’s facilities.
  • Tenant: Company and set of users that lease space in one or more buildings and have the need to register visitors for their own space/areas.
  • Company: All users are assigned to a specific company in the system. Data can be partitioned by Company within the system if required.

Companies in CONNECT are in no way related to Companies in Symmetry Access Control. It is important to understand the two objects are not related.

  • Buildings: Each identity is assigned to a specific Building in the system. Visitors are also checked-in and out of specific Buildings within GUEST.

System Requirements

Symmetry GUEST is typically deployed as a cloud-based, or hosted application meaning it is easy to configure and deploy as it requires little or no installation of any software locally in order to use the system. The solution is entirely browser-based and is compatible with most tablets, smartphones and workstations using a modern web browser.

Google Chrome is the recommended web-browser to use with Symmetry GUEST.

GUEST is compatible with standard workstations and mobile devices. A variety of printers, web cameras, ID scanners and QR Code (barcode) scanners are also supported.

Detailed System Requirements and peripherals are covered within separate documentation outside of the GUEST Administration Guide.