Logging into CONNECT for the First Time

The CONNECT Administration Guide assumes the initial account setup has already been completed. For details regarding the initial account setup, please consult the IDM Administrator Guide.

Adding a New User:

If Single Sign On (SSO) is used, the steps below are not required. Please contact your local IT Administrator for SSO login instructions.

New users are added on the IDM tab of the solution. This process is covered in detail in the IDM Administration Guide, however as part of this process a user name and password can be entered manually, or an email can be sent to the user allowing them to create their own user name and password.

A sample registration email can be seen below. The new user will click the link in order to register (create a user name and password).

The user is able to register by clicking the link in the email.

CONNECT Web Site Location (URL):

The default site address or URL for CONNECT is: https://registration.symmetry.net. This URL is typically changed as part of the initial account setup, where “registration” is replaced with a customer-specific sub-domain name. For the purposes of this guide, we will use the sub-domain of “training”. In our example the URL to log into CONNECT would be: https://training.symmetry.net.

Please use your customer specific URL to log into CONNECT. This guide uses https://training.symmetry.net as an example only.

CONNECT Login Page:

  • To log into the Application, go to https://training.symmetry.net (replace “training” with your own specific sub-domain) and enter your username and password.

  • To reset your password, click the “Forgot your password?” link on the login page and enter the required information.

  • An email is sent to the user with a link that allows them to reset their password.

  • When a user logs in for the first time, they are required to accept the terms and conditions of the End User License Agreement (EULA).

  • The default launch screen is the Symmetry CONNECT Dashboard with the Home ribbon (Menu) bar.

If GUEST is part of the system, then the default landing page is the GUEST Dashboard page.

  • The main menu options are CONNECT and IDM (Identity Management). The currently logged in user is also displayed, along with the message indicator and sign out button to log out of the application.

The user may also see a “GUEST” tab if Symmetry GUEST is in use by the customer. GUEST is a separate application and is covered in a separate Administration Guide.

Menu Description
IDM Submenus within the IDM tab enable a system administrator to add and manage users, as well as configure certain aspects of the application including adding Companies and Buildings to the system. Consult the IDM Administration Guide for more detail.
CONNECT Submenus on the CONNECT tab allow for access/credential requests, approval and assignment. The ability to conduct audits and run reports are also supported. Extensive configuration of all facets of the system are available under the Configuration submenu on the CONNECT tab.

CONNECT Ribbon Sub-Menus:

Menu Description
Dashboard The dashboard is configurable, displaying different data based on the user role of the user that is currently logged in. The dashboard typically provides summarized information of interest to the user, such as the status of current audits, upcoming access & credential expirations, access groups that need to be assigned to an approver/rule etc.
My Audits Access Control Representative (ACR) Users are able to complete their scheduled area audits on the “My Audits” page of the solution.
Identities The Identities page is used to manage Credentials (access cards) and Access Rights for Identities (users).
My Groups ACR users are able to view the Access Groups assigned to them on the “My Groups” page, allowing the ACR to see a list of all Identities assigned to each group, along with the number of readers and managers for the group.
Reports Users with reporting privileges are able to run various reports related to different aspects of the system.
Configuration All configuration is conducted within the Configuration sub-menu.
Access Control Manager (ACRM) Access Control Managers (ACRM’s) are able to manage the ACR’s and the Access Groups assigned to them on the ACRM page.
Requests Access & Credentials are requested and approved under the “Requests” sub-menu.
Translate Icon (only visible to administrators) is used for language translations. Note: English is the only language currently available within the solution.
“Proxy” button is used to impersonate various users in the system for the purposes of completing their tasks if they are unavailable. Only available to specific users and all actions taken while impersonating another user are clearly visible in the reports.
Toggle to full-screen mode. Press the same button to exit the full-screen mode.