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Reports

GUEST provides comprehensive reports covering all aspects of the system configuration as well as extensive detail on all visits and visitors. The system provides various “data views” that can be filtered to show only the results that meet specific criteria. Reports can be saved for future use and access via the GUEST Dashboard.

The Reports tab is only available to “Admins” and “Reports Users”.

From the GUEST Reports page, click on a report to access it. In this example the “Visitor Report” will be used.
- First, the user must select the appropriate date range. A “Relative” or “Absolute” data range can be used. Relative date ranges include date periods like “Today”, “This week” etc. These are useful, especially when the user intends to save the report for future use.
- The report can be filtered as follows: | Filter | Description | Filter Requirements | | ———– | ————— | ———————– | | Visitors | The user is able to select one or more visitors. | If visitors are selected the report will only show data for those specific visitors. If this field is left blank, the report will show data for all visitors. | | Buildings | The user is able to select one or more Buildings. | If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings. | | Status | The user is able to select one or more status fields: “Not Arrived”, “Checked In”, “Checked Out”, or “Withdrawn”. | If selected, the report will only show data for the selected status options. If left blank, the report will show data for all status options. | | Visitor Types | The user is able to select one or more Visitor Types to include in the report. | If select, the report will only show data for the selected Visitor Types. If left blank, the report will show data for all Visitor Types. |
- The report can be saved for future use. Enter a name and description for the report, then click “Execute” to save it.
  - Saved reports are available to the user on the GUEST Dashboard.
All reports will automatically be exported to an Excel Spreadsheet file when executed (Excel or an appropriate viewer is required to view the report). The Visitor Report is shown below.

The first two rows of each report show information for a specific components of the visitor management system. For example the screen above shows “Visitor” information grouped together, and “Visit” Information is a separate group. It is easier to read and understand the reports if the user understands the different groupings of information.

Available Reports

Who’s In Report

Description

Shows information on who has been checked into a building at any given time. The information returned includes visitor information, visit information, host and host delegate information, as well as information about the receptionist that checked in the visit.

The Who’s In Report is designed to provide all relevant information that may be needed to identify who is currently in a building, why they are in the building, how they got into the building.

Filters

Field	Description	Filter Requirements
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Company	The company the visitor is representing
	Email	Visitors email address
Visit Information	Scheduled Date	The date and time the visit was scheduled
	Arrival Date	The date and time the visitor is scheduled to arrive
	Departure Date	The date and time the visitor is scheduled to leave
	CheckInDate	The date and time the visitor was checked in
	Building	The building the visit is scheduled to take place in
	Floor	The floor the visit is scheduled to take place on
	Location	The location the visit is scheduled to take place in
Host Information	First Name	The host’s first name
	Last Name	The host delegate’s last name
	Building	The primary building of the host delegate
	Company	The company the host delegate represents
	Email	The host delegate’s email address
	Mobile Phone	The host’s mobile phone number
Receptionist	First Name	The receptionist’s first name
	Last Name	The receptionist’s last name
	Building	The primary building of the receptionist
	Company	The company the receptionist represents
	Email	The receptionist’s email address
	Mobile Phone	The receptionist’s mobile phone number

Host Report

Description

The Host’s report provides details for all visits for specified host users.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Hosts	The user is able to select one or more hosts	If selected the report will only show data for the selected hosts. If left blank, the report will show data for all hosts
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.
Status	The user is able to select one or more status fields: “Not Arrived”, “Checked In”, “Checked Out”, or “Withdrawn”.	If selected, the report will only show data for the selected status options. If left blank, the report will show data for all status options.

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Status	The status of the current visit
	Company	The company the visitor is representing
	Email	Visitors email address
Visit Information	Scheduled Date	The date and time the visit was scheduled
	Arrival Date	The date and time the visitor is scheduled to arrive
	Departure Date	The date and time the visitor is scheduled to leave
	CheckInDate	The date and time the visitor was checked in
	Building	The building the visit is scheduled to take place in
	Floor	The floor the visit is scheduled to take place on
	Location	The location the visit is scheduled to take place in
	Lobby	The lobby the visitor should go to check in
Host Information	First Name	The host’s first name
	Last Name	The host delegate’s last name
	Building	The primary building of the host delegate
	Company	The company the host delegate represents
	Email	The host delegate’s email address
	Mobile Phone	The host’s mobile phone number
Receptionist	First Name	The receptionist’s first name
	Last Name	The receptionist’s last name
	Building	The primary building of the receptionist
	Company	The company the receptionist represents
	Email	The receptionist’s email address
	Mobile Phone	The receptionist’s mobile phone number
Checked Out By	First Name	The receptionist’s first name
	Last Name	The receptionist’s last name
	Building	The primary building of the receptionist
	Company	The company the receptionist represents
	Email	The receptionist’s email address
	Mobile Phone	The receptionist’s mobile phone number
Checked Out By	Title	The visit’s title
	Description	The description entered for the visit
	All Day Event	True or false based on if the visit has been flagged as an all day event
	Same Day ReEntry	True or false based on if the visit allows same day reentry
	Citizenship	The citizenship information entered for the visit
	Card Number	The card number entered for the visit
	Make	The make of the card associated with the visit
	Model	the model of the car associated with the visit
	Plate Number	the plate number of the car associated with the visit
User-Defined Fields

Total Visits Report

Description

The Total Visits report provides a summary information for each visit within the date period, which can be used to provide a final count of registered and checked-in visits for the date period selected.

The total visits report was designed to provide an overall summary of visit activity for an organization.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.

Fields

Field
Created Date
Arrival Date
CheckInDate
Building
Year
Month
Week
Day
Hour
WasCheckedIn
WasPreRegistered

Visits Totals

Monthly Visits

Daily Visits

Hourly Visits

Watch List Report

Description

The watchlist report return a list of people by building that have been added to the companies watchlist. These identities will be flagged in GUEST automatically and actions can be taken. This report serves to provide a physical detailed list that can be supplied to any required stakeholders.

Filters

Field	Description	Filter Requirements
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.

Fields

Field	Description
First Name	The first name of the watchlist identity
Middle Name	The middle name of the watchlist identity
Last Name	The last name of the watchlist identity
Company	The company that the watchlist identity represents
Aliases	Alternative names that the watchlist identity may go by
Gender	The gender of the watchlist identity
DOB	The date of birth of the watchlist identity
Height	How tall the watchlist identity is
Weight	How much the watchlist identity weights
Hair Color	The watchlist identity hair color
Eye Color	The watchlist identity eye color
Ethnicity	The Ethnicity of the watchlist identity
Citizenship	The Citizenship of the watchlist identity
Scars	Any distinguishing marks that the watchlist identity has
Tattoos	Any tattoos the watchlist identity may have
Piercings	Any Piercings the watchlist identity may have
Disguises	Any Disguises the watchlist identity is known to use
Description	Additional details about the watchlist identity
Instructions	What actions should be taken if the watchlist identity is identified
Is Violent	True or false value stating if the watchlist identity is violent
Created By	The identity that created the watchlist entry
Create Date UTC	The date the watchlist identity was entered into the system
Expires On	The date the watchlist identity will no longer be on the watchlist
Removed By	The identity the removed the watchlist identity from the watchlist
Removed Date UTC	The date in UTC that the watchlist identity was removed from the watchlist

Visitor Report

Description

The visitor report provides comprehensive visit details for specified visitors during the selected date period.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Receptionists	The user is able to select one or more identities that hold the receptionist role	If selected, the report will only show data for these receptionists. If left blank, the report will show data for all receptionists
Visitors	The user is able to select one or more visitors.	If visitors are selected the report will only show data for those specific visitors. If this field is left blank, the report will show data for all visitors.
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.
Status	The user is able to select one or more status fields: “Not Arrived”, “Checked In”, “Checked Out”, or “Withdrawn”.	If selected, the report will only show data for the selected status options. If left blank, the report will show data for all status options.
Visit Types	The user is able to select one or more Visitor Types to include in the report.	If select, the report will only show data for the selected Visitor Types. If left blank, the report will show data for all Visitor Types.
Visitor Companies	The user is able to select one or more visitor companies	If selected, the report will only show data for those visitor companies. If left blank, the report will show data for all visitor companiees.
Access Control Rules	The user is able to select one or more Access Control Rules	If selected the report will only show data for those access control rules. If left blank, the report will show data for all access control rules.

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Status	The status of the current visit
	Company	The company the visitor is representing
	Email	Visitors email address
	Mobile Phone
	Current Status
Visit Information	Scheduled Date	The date and time the visit was scheduled
	Arrival Date	The date and time the visitor is scheduled to arrive
	Departure Date	The date and time the visitor is scheduled to leave
	CheckInDate	The date and time the visitor was checked in
	Building	The building the visit is scheduled to take place in
	Floor	The floor the visit is scheduled to take place on
	Location	The location the visit is scheduled to take place in
	Lobby	The lobby the visitor should go to check in
Host Information	First Name	The host’s first name
	Last Name	The host delegate’s last name
	Building	The primary building of the host delegate
	Company	The company the host delegate represents
	Email	The host delegate’s email address
	Mobile Phone	The host’s mobile phone number
Checked In By	First Name	The receptionist’s first name
	Last Name	The receptionist’s last name
	Building	The primary building of the receptionist
	Company	The company the receptionist represents
	Email	The receptionist’s email address
	Mobile Phone	The receptionist’s mobile phone number
Checked Out By	First Name	The receptionist’s first name
	Last Name	The receptionist’s last name
	Building	The primary building of the receptionist
	Company	The company the receptionist represents
	Email	The receptionist’s email address
	Mobile Phone	The receptionist’s mobile phone number
Other Visit Information	Title	The visit’s title
	Description	The description entered for the visit
	All Day Event	True or false based on if the visit has been flagged as an all day event
	Same Day ReEntry	True or false based on if the visit allows same day reentry
	Citizenship	The citizenship information entered for the visit
	Card Number	The card number entered for the visit
	Make	The make of the card associated with the visit
	Model	the model of the car associated with the visit
	Plate Number	the plate number of the car associated with the visit
User-Defined Fields

Integration Support Report

Description

The integration support report displays the status of visitor data that was sent to the access control system that are integrated with the system. This report can be used to troubleshoot any possible issue in the communication between GUEST and the connect access control system.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Visitors	The user is able to select one or more visitors.	If visitors are selected the report will only show data for those specific visitors. If this field is left blank, the report will show data for all visitors.
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.
Symmetry Command	The user is able to select one or more GUEST Commands
Symmetry Status	The user is able to select one or more Statues

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Status	The status of the current visit
	Company	The company the visitor is representing
Visit Information	Credential #	The credential number assigned to the visitor
	Rule Granted	The Access Control Rule that was granted to cause the synchronization with the access control system
	Action	The GUEST action that caused the synchronization
	GUEST Date/Time UTC	The date and time in UTC that the action in GUEST occurred
	GUEST Date/Time Local	The date and time in local building time that the action in GUEST occurred
	Symmetry Date/Time UTC	The date and time in UTC that the action was process by the access control system
	Symmetry Date/Time Local	The date and time in local building time that the action was process by the access control system
	Status	The current status of the event
	Message	Any message about the transaction. This is where an error message will be written.

Integration Visitor Card Activity Report

Description

The integration visitor card activity report displays card transaction that have been performed by a visitor while they are in the building. The report can be used to see what activity visitors have been doing while they have been check-in.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Visitors	The user is able to select one or more visitors.	If visitors are selected the report will only show data for those specific visitors. If this field is left blank, the report will show data for all visitors.
Card Readers	The user is able to select one or more readers
Card Activity	The user is able to select one or more Access Control events

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Status	The status of the current visit
	Company	The company the visitor is representing
	Building	The building the visit took place in
	Status	The current status of the visit
Visitor Card Activity	Credential #	The credential number assigned to the visitor
	Rule Granted	The Access Control Rule that was granted to cause the synchronization with the access control system
	Activity Type	The type of card transition performed by the card holder
	Card Reader Name	The name of the card reader that the action was performed on
	Date/Time UTC	The date and time the card transaction occurred in UTC
	Date/Time Local	The date and time the card transaction occurred in the local symmetry time

Roles Report

Description

The Roles Report lists all users by role.

Filters

Field	Description	Filter Requirements
Roles	The user is able to select one or more roles	If selected the report will only show data for those specific roles. If this field is left blank, the report will show data for all roles
Identities	The user is able to select one or more Identities.	If selected the report will only show data for those specific Identities. If this field is left blank, the report will show data for all Identities

Fields

Section	Field	Description
Identity Details	Employee Number	The employee number that is associated with the identity
	ID Reference No	The ID Reference number associated with the identity
	First Name	The first name of the identity
	Last Name	The last name of the identity
	Title	The title of the identity
	Email	The email address of the identity
	Building Name	The home building of the identity
	Company Name	The company that the identity is associated with
Role Details	Role	The Role that has been assigned to the identity
	Allowed Buildings	The buildings that the role applies too
	Date Created/Uploaded	The date and time that the role was assigned in UTC
Role Action Taken By	Employee Number	The employee number of the identity that assigned the role
	First Name	The first name of the identity that assigned the role
	Last Name	The last name of the identity that assigned the role
	Email	The email address of the identity that assigned the role

Unsubscribed from Emails Report

Description

The Unsubscribed from Email Report report provides a list of visitors that have unsubscribed from receiving emails from the system.

Filters

This report does not have any available filters

Fields

Field	Description
Date Created	The date unsubscribe record was created
First Name	The first name of the visitor / identity
Last Name	The last name of the visitor / identity
Company Name	The company that the visitor / identity
Title	The title associated with the visitor / identity
Email	The email address of the visitor / identity that been unsubscribed
Email Type	The email address type

Visit Approval Report

Description

The Visit Approval report provides details for all visits, including all details related to visit approval for each visit.

Filters

Field	Description	Filter Requirements
Date Range	The user is able to select either an implicit or explicit date range	The report will only return values within that range. The default value is Today
Visitors	The user is able to select one or more visitors.	If visitors are selected the report will only show data for those specific visitors. If this field is left blank, the report will show data for all visitors.
Buildings	The user is able to select one or more Buildings.	If selected, the report will only show data for those Buildings. If this field is left blank, the report will show data for all Buildings.
Approval Status	The user is able to select one or more approval statuses	If selected, the report will only show data for these statuses. If this field is left blank, the report will data data for all statuses
Visit Types	The user is able to select one or more Visitor Types to include in the report.	If select, the report will only show data for the selected Visitor Types. If left blank, the report will show data for all Visitor Types.
Approvers	The user is able to select one or more identities	If selected the report will only show data for these approvers

Fields

Section	Field	Description
Visitor Information	First Name	The first name of the visitor
	Last Name	The last name of the visitor
	Status	The status of the current visit
	Company	The company the visitor is representing
	Email	Visitors email address
	Mobile Phone
Visit Information	Arrival Date	The date and time the visitor is scheduled to arrive
	Departure Date	The date and time the visitor is scheduled to leave
	Justification	The reason for the visit that was entered by the identity that scheduled it
	Building	The building the visit is scheduled to take place in
	Floor	The floor the visit is scheduled to take place on
	Location	The location the visit is scheduled to take place in
Host Information	First Name	The host’s first name
	Last Name	The host last name
	Building	The primary building of the host
	Company	The company the host represents
	Email	The host email address
	Mobile Phone	The host’s mobile phone number
Host Delegate Information	First Name	The host delegate’s first name
	Last Name	The host delegate’s last name
	Building	The primary building of the host delegate
	Company	The company the host delegate represents
	Email	The host delegate’s email address
	Mobile Phone	The host delegate’s mobile phone number
Approver	First Name	The first name of the approver
	Last Name	The last name of the approver
	Email	The email address of the approver
	Role	The role the approver hold in the application
	Mobile Phone	The approvers mobile phone number
Approval Information	Action	The event that occurred on the visit
	Status	The current status of the visit
	Step	The step in approval process
	Action Date	The date and time in UTC that the action occurred
	Note	Additional information provided about the step
Other Visit Information	Title	The visit’s title
	Description	The description entered for the visit
	All Day Event	True or false based on if the visit has been flagged as an all day event
	Same Day ReEntry	True or false based on if the visit allows same day reentry
	Citizenship	The citizenship information entered for the visit
	Card Number	The card number entered for the visit
	Make	The make of the card associated with the visit
	Model	the model of the car associated with the visit
	Plate Number	the plate number of the car associated with the visit
User-Defined Fields

Saved Reports:

The report can be saved for future use. Enter a name and description for the report, then click “Execute” to save it.
Saved reports are available to the user on the CONNECT Reports Saved sub-tab.