Reception

GUEST > Reception

The Reception screen is displayed to any user that holds the Reception role in GUEST. This screen allows role holders to:

  • View Upcoming and Past visitors
  • Check In or Check Back In Visitors
  • Reprint a Visitor badge (Checked Out visits only)
  • View Visitor Information

The Reception screen has three views:

  • List View: This view lists each visit in its own row.
  • Grid View: This view shows all visits in a tile fashion, with three tiles per row.
  • Table View: This views shows all visits in a table

The following information is displayed for each visit:

  • Visitor Photo or Initials
  • Visitor Name
  • Visitor Company
  • Visit Type
  • Visit Start Date and Time
  • Visit Status
  • Host Name
  • Host Phone Number
  • Host Building
  • Who Scheduled (When On Behalf Of)

The host is also able to filter the list by:

  • General Filter
  • Date Range
  • Building
  • Status
  • Host Company

Searching Visits via the General Filter

The general filter allows for visits to be filtered based on the following fields in the My Visits Page:

  • visitor.firstName
  • visitor.lastName
  • visitor.email
  • visitor.company
  • hostDelegate.firstName
  • hostDelegate.LastName
  • hostDelegate.email
  • hostDelegate.companyName
  • hostDelegate.buildingName
  • host.firstName
  • host.lastName
  • host.email
  • host.companyName
  • host.buildingName
  • cardNumber
  • credential.hotStamp

The General Filter supports the following:

  • You can filter based on a string being found in any field by just entering the string. For Example: Jonathan
  • You can filter based on a specific field by including the visitor field:search text. For Example visitor.firstName:Jonathan
  • You can search across multiple fields by using the AND keyword. For Example: visitor.firstName:Jon* AND visitor.lastName:Smith
  • You can use a wild card character (*) if you do not know the full value. For Example: visitor.firstName:Jon*

Reception Queue

The reception queue is used in conjunction with the Self-Registration Kiosk. It allows the majority of the check-in information to be captured at the kiosk, while the final check-in steps are done by the receptionist. Visitors that have entered there information at kiosk will be displayed in the reception queue and can easily be found and checked-in. This speeds up the process and reduces the work needed to be done by the receptionists.

Guard Assist Token

When Guard Assist is enabled (GUEST -> Configuration -> Guard Assist) then a Generate Token button will appear at the top of the reception page.

When clicked an eight character, alpha-numeric number will be generated. This number can be entered into the Guard Assist page to link it to the receptionist