Requesting a new Credential

Requesting a Credential can be done by any identity that can access the system. The Credential request option is available via the CONNECT > Requests > Credentials option.

Requesting a Credential

To Request a Credential:

  1. Click on the CONNECT tab
  2. In CONNECT, click the Requests tab

If a identity does not have a defined role in CONNECT, then the Requests tab will be the only tab that is visible.

  1. On the Requests page, select Credentials
  2. On the Credential Request page, click
    • New: If requesting a new credential
      • Requires uploading or taking of a new photo
    • New Photo: If submitting an updated photo
      • Requires uploading or taking of a new photo
    • Replacement: If requests a replacement badge
      • Can only be selected if the identity already has a credential
      • Will require a justification for request to be selected.
  3. If New or New Photo is selected then a new photo will need to either be taken or uploaded.
  4. Finally, click Place Request

Requesting a Credential on Behalf of someone else

To request a credential on behalf of someone else, the process is identical to requesting for yourself expect for one step: To Request a Credential:

  1. Click on the CONNECT tab
  2. In CONNECT, click the Requests tab
  3. On the Requests page, select Credentials
  4. On the Credential Request page, uncheck Myself and enter the identity you want to request a credential for.
  5. Next click either:
    • New: If requesting a new credential
      • Requires uploading or taking of a new photo
    • New Photo: If submitting an updated photo
      • Requires uploading or taking of a new photo
    • Replacement: If requests a replacement badge
      • Can only be selected if the identity already has a credential
      • Will require a justification for request to be selected.
  6. If New or New Photo is selected then a new photo will need to either be taken or uploaded.
  7. Finally, click Place Request

Replacement reasons can be defined in the CONNECT > Configuration > Credential Request page